🚚 Shipping & Delivery Terms

At Masterpiece Systems Limited, customer satisfaction is our top priority. We strive to deliver your orders promptly and reliably. Below are the terms governing our shipping and delivery services.

💸 Delivery Fees

  • A flat delivery fee of KES 500 applies for standard deliveries.
  • Fees may vary depending on order size, weight, destination, or special delivery requirements.
  • We reserve the right to adjust delivery charges without prior notice.

⏰ Delivery Timeframes

  • Orders are typically delivered within 1 to 3 business days.
  • Same-day shipping is available for orders placed before 3:00 PM (EAT), subject to product availability and location.
  • Delivery times may be affected by unforeseen circumstances such as weather, logistics, or stock delays.
  • While we aim for timely delivery, exact delivery dates cannot be guaranteed.
  • Orders cannot be canceled due to delays beyond our control.

📄 Proof of Delivery

  • A signed delivery note by you or your authorized representative confirms successful delivery.

📦 Partial Deliveries

  • When necessary and with your consent, orders may be delivered in multiple shipments based on stock or logistics.

🚛 Third-Party Transport

  • If you use your own courier, we are not responsible for any damage, delay, or loss after goods leave our premises.
  • We may also arrange delivery via third-party services on your behalf, with associated fees charged to you unless otherwise agreed.

✉️ Special Delivery Requests

  • For special requests like express delivery or specific couriers, please submit a written request in advance.
  • Additional charges may apply once approved.

🔍 Inspection Upon Receipt

  • Please inspect your goods upon delivery.
  • Report any damage, incorrect items, or shortages within 2 business days to ensure your claim is honored.

🔄 Evaluation, Approval, or Consignment Goods

  • Items provided for evaluation or consignment must be returned in perfect condition within 7 business days.
  • Unreturned items after this period will be considered purchased and invoiced.

📞 Contact Us

For questions or assistance with shipping and delivery:

📞 +254724307684
📧 sales@masterpiece.ke
🏢 Kaunda Street, Town House Building, 4th Floor, Room 406, Nairobi, Kenya

🕒 Last Reviewed: 17 August 2025