Privacy Policy

1. Introduction

1.1 Masterpiece Systems Limited (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, products, and services.

1.2 By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 We collect personal and non-personal information to provide and improve our services. This may include:

• Name, contact details (email, phone number, address)
• Payment details (excluding full credit card information, which is processed securely by third-party providers)
• Device and browsing information (IP address, browser type, cookies, and usage data)
• Business information when applicable (company name, job title, industry)

3. How We Collect Information

3.1 We collect information in the following ways:

• When you provide it directly (e.g., through contact forms, account registration, purchases, or inquiries)
• Automatically through cookies and tracking technologies when you browse our website
• From third-party service providers, such as payment processors and marketing platforms

4. How We Use Your Information

4.1 We use your information to:

• Process and fulfill orders for products and services
• Improve our website, products, and customer experience
• Respond to inquiries and provide customer support
• Send promotional and marketing materials (with your consent)
• Comply with legal and regulatory requirements

5. Sharing and Disclosure of Information

5.1 We do not sell or rent your personal data. However, we may share your information with:

• Trusted third-party service providers (e.g., payment processors, delivery companies, and IT support)
• Legal authorities when required by law
• Business partners for joint services, provided you have given consent

6. Data Security

6.1 We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

6.2 Despite our efforts, no data transmission over the internet can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account information.

7. Cookies and Tracking Technologies

7.1 We use cookies to enhance your browsing experience, analyze website traffic, and personalize content.

7.2 You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Data Retention

8.1 We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. Your Rights

9.1 You have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request data portability where applicable
• Withdraw consent for data processing (where applicable)

9.2 To exercise these rights, please contact us at:

📧 Email: sales@masterpiece.ke
📞 Phone: +254 (0)724 307 684
📍 Or visit us at: Kaunda Street, Town House Building, 4th Floor Room 406

10. Third-Party Links

10.1 Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

11. Updates to This Privacy Policy

11.1 We may update this policy periodically. Any changes will be posted on our website with the effective date.

11.2 Continued use of our services after changes take effect constitutes your acceptance of the revised policy.

12. Contact Information

12.1 If you have questions or concerns regarding this Privacy Policy, you may contact us at:

📧 Email: sales@masterpiece.ke
📞 Phone: +254 (0)724 307 684
📍 Or visit us at: Kaunda Street, Town House Building, 4th Floor, Room 406